Robotech Robots and Toys

Shipping Information

How can I track my package?

If tracking info is available, you may track your package by way of the Your Orders page. Just click "Track Package" beside the delivery you need to follow.

Why isn't there tracking information in my order?

If you don't see any tracking data to your shipment plus the estimated delivery date has not yet passed, your package should still arrive on time. You may see some common reasons why tracking information is unavailable on our Tracking Shipments Help page.

Why your order did not get free shipping.

Both the items ordered together with the shipping address has to be qualified for FREE Shipping. FREE Shipping page has more info in regards to what items and addresses meet the requirements.

Free Shipping

To take advantage of FREE Shipping:

With this shipping option, we fulfill the transaction in the more cost-efficient way. This enables us to give our savings on to you by means of free postage. While it might take additional time to pack and ship your order, you'll still receive it inside the estimated delivery time frame.

International Shipping

We gladly accepts orders from all the world over. Available product lines, shipping rates and charges could vary based on delivery address on your order.

To see the shipping rate information specific to your order's destination, find your region.

There may be limitations on where and whether vendors offer international shipping. For details, visit our the vendors international shipping details page.

Your packages could be controlled by the customs fees and import duties of the country which you have your order shipped. These charges are usually the recipient's responsibility. For further details, read about Restrictions (which relate to all international shipments) and Import Fees Deposits within the resellers International shipping page.

Restrictions

The subsequent items can be shipped to almost all destinations outside of the U.S.:

Additionally, some products from the following categories:

Can be shipped to the following countries:

All products shipped to those countries via Priority International Shipping, also in some instances product shipped via Standard or Expedited International Shipping, are contained in the program and an import fees deposit is collected on them. For further information about the service sell the suppliers shipping information web page.

* Note: Books that require special handling because they are extremely heavy (by way of example, multi-volume sets) are not shipped outside of the U.S. If it is the situation, it is noted on the product detail page.

Limitations

For products shipped internationally, please note that any manufacturer warranty might not be valid; manufacturer service options will not be available; product manuals, instructions and safety warnings might not be in destination country languages; items (and accompanying materials) may not be made in accordance with destination country standards, specifications, and labeling requirements; plus the products might not conform to destination country voltage along with electrical standards (requiring utilization of an adapter or converter if appropriate). You are responsible for assuring the product can be lawfully imported in the destination country. When ordering the recipient is the importer of record and has to meet all legislation of the destination country.

Privacy

Your privacy is important to us, and we realise that you care about how information about your order can be used and shared. We'd like our international customers and customers shipping products internationally to be aware that cross-border shipments are controlled by opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, for example titles, for our international carriers, and such information may be communicated through the carriers to customs authorities in an effort to facilitate customs clearance and meet local laws.

If your order is a gift, the package is designated "Gift," but the value of the item is still stated within the customs form.

Customs authorities demand price of the gift item to be stated on the package.

Returns & Replacements

The above mentined conditions (including, if applicable, terms related to the Import Fee Deposit) also pertain to the shipment of any replacement product which can be shipped if there's a problem with the shipment. Any time you return an item to us, you'll be the exporter within the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. To acquire more information please use the "Contact Us" form page.

Shipping Charges and Times by Geographic Region

When orders shipped internationally make it to the destination country, they are often controlled by customs clearance procedures which can cause delays beyond original delivery estimates.

Sellers sometimes have policies that are different from our terms and conditions. For items you have purchased from a seller, please see the applicable seller's policies for any other terms and conditions that may apply to your purchase of such goods.

Shipping to APO, FPO, or DPO

Standard Shipping Deliveries might take longer--up to 30 days for APO, FPO, or DPO addresses.


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